1. Introduction

SpadeSync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data synchronization and automation platform at SpadeSync.io. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect several types of information for various purposes:

• •Business Information: Company name, registration details, and business contact information
• •Account Data: Email addresses, password hashes, and account preferences
• •Technical Data: IP addresses, browser information, device details, and usage patterns
• •Integration Data: API keys, platform credentials (encrypted), and connection logs
• •Usage Information: Feature utilization, automation workflows, and interaction patterns
• •Performance Data: Response times, error rates, and system metrics

3. How We Use Your Information

Your information is used for the following purposes:

• •Providing and maintaining our data synchronization services
• •Managing your subscription and service access
• •Monitoring and improving platform performance
• •Sending essential service updates and notifications
• •Analyzing usage patterns to enhance user experience
• •Ensuring platform security and preventing unauthorized access
• •Complying with legal obligations and industry standards

4. Data Security

We implement robust security measures to protect your data:

• •End-to-end encryption for sensitive data transmission
• •Regular security audits and penetration testing
• •Multi-factor authentication options
• •Secure data storage with encryption at rest
• •Regular backup procedures and disaster recovery planning
• •Access controls and authentication protocols

5. Third-Party Services

We work with trusted third-party services for:

• •Cloud infrastructure and hosting
• •Analytics and monitoring
• •Customer support tools
• •Error tracking and logging
• •Performance monitoring

6. Your Rights

You have the following rights regarding your data:

• •Access your personal information
• •Correct inaccurate data
• •Request data deletion (subject to legal requirements)
• •Export your data in a portable format
• •Opt-out of marketing communications
• •Withdraw consent for optional data processing

7. Data Retention

We retain your information as long as:

• •Your account is active and maintained
• •Required for legal compliance
• •Necessary for legitimate business purposes
• •Needed for security and fraud prevention
• •Required for audit trail purposes

8. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our platform. Continued use of our services after such modifications constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@spadesync.io