1. Subscription Service

SpadeSync is a subscription-based automation and data synchronization platform. Our billing policy is designed to be transparent and fair:

• •Monthly and annual subscription options available
• •Billed in advance for the subscription period
• •Subscription fees are based on selected service tier
• •Additional API calls beyond plan limits billed as overage

2. Refund Eligibility

We handle refund requests for the following circumstances:

• •Extended service outages (>24 hours)
• •Incorrect plan billing
• •Duplicate charges
• •Service availability issues in your region
• •Implementation failure during onboarding period

3. Non-Refundable Items

The following are not eligible for refunds:

• •API call overages
• •Partial month usage
• •Setup and implementation fees
• •Custom integration development
• •Training and consultation services

4. Cancellation Process

To cancel your subscription:

• •Cancel through your account dashboard
• •Submit cancellation request to support
• •14-day notice required for subscription termination
• •Access continues until end of billing period
• •Data available for export for 30 days post-cancellation

5. Service Credits

For service-related issues, we may offer:

• •Service credits for future use
• •Extended subscription period
• •Complimentary API calls
• •Upgrade to higher service tier
• •Additional support hours

6. Refund Processing

When a refund is approved:

• •Processed to original payment method
• •Processing time: 5-10 business days
• •Confirmation email sent upon processing
• •Partial refunds prorated based on usage
• •Service credits may be offered as alternative

7. Contact Us

For refund requests or questions about this policy, please contact our support team at support@spadesync.io